Service Terms and Conditions for Waste Removal Earls Court

These Terms and Conditions govern the provision of waste removal and related services by Waste Removal Earls Court to residential and commercial customers. By booking a collection, arranging a quotation or allowing our team to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order or making a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the person, business or organisation requesting waste removal services.

Company means Waste Removal Earls Court, the service provider.

Services means waste removal, rubbish clearance, recycling, loading, transportation and related services provided by the Company.

Waste means items, materials and rubbish presented by the Customer for collection, excluding any prohibited or hazardous materials as defined by law or these Terms and Conditions.

Contract means the legally binding agreement between the Customer and the Company, consisting of these Terms and Conditions and the specific booking or quotation details agreed with the Customer.

Scope of Services

The Company provides waste removal and rubbish collection services including, but not limited to, household clearances, office clearances, garden waste removal and general bulky waste collection. The exact scope of the Services will be as described in the quotation or booking confirmation issued to the Customer.

The Company reserves the right to refuse to collect any item that it reasonably believes to be hazardous, illegal, excessively heavy, unsafe to move, or not in line with current waste regulations and licensing conditions.

Booking Process

Bookings may be made by telephone, email, online form or in person where available. When making a booking, the Customer must provide accurate and complete information, including the type and approximate volume or weight of waste, the collection address, access details and any special requirements.

Based on the information supplied, the Company may provide an estimated price and a provisional time slot for the collection. This estimate may be subject to change after an on-site assessment by the collection team.

A booking is only confirmed when the Company issues a verbal or written confirmation and, where required, receives any applicable deposit or pre-authorised payment. The Customer is responsible for checking that the details in the confirmation are correct and must notify the Company promptly of any errors.

The Customer must ensure that someone aged 18 or over is present at the collection address at the agreed time to provide access, confirm the waste to be removed and, where relevant, approve any revisions to the quotation.

Quotations and Pricing

Any quotation issued by the Company is based on the information provided by the Customer and is an estimate only until the waste is inspected by the collection team. The final price may differ if the actual volume, weight, labour required or type of waste deviate from the original description.

Prices are normally calculated by volume, weight, type of waste, labour time, access difficulty and disposal or recycling costs. The Company may charge additional fees for difficult access, excessive loading times, parking costs, or waiting time caused by the Customer.

All prices stated are exclusive of any applicable taxes unless clearly stated otherwise. Where value added tax is applicable, it will be charged in accordance with UK law and shown on the invoice where relevant.

Payments

Payment is usually due on completion of the Service, unless otherwise agreed in writing prior to the collection. The Company accepts standard payment methods made available at the time of booking or collection, which may include cash, debit card, credit card or bank transfer.

For business customers, the Company may offer account facilities, subject to a separate agreement. If credit terms are agreed, payment must be made within the period specified on the invoice. Failure to pay on time may result in late payment charges, interest and suspension of further services.

The Customer authorises the Company to take payment for the final confirmed amount using the payment method supplied. In the case of pre-authorisation or deposits, any difference between the estimated and final price will be adjusted at the point of completion.

The Company reserves the right to withhold removal of waste or to suspend services if payment is not made in accordance with these Terms and Conditions.

Cancellations and Amendments

The Customer may cancel or amend a booking by contacting the Company as soon as possible. Where the Customer cancels with sufficient notice, no cancellation charge may apply. Where cancellation is made at short notice, the Company reserves the right to charge a reasonable cancellation fee to cover costs incurred.

If the Customer is not present at the agreed time, or access to the waste is not possible, the Company may treat this as a late cancellation or failed attendance. In such cases, a call-out charge, waiting time or cancellation fee may be applied at the Companys discretion.

The Customer may request amendments to the booking, such as a change of date, time or scope of work. The Company will endeavour to accommodate such changes but cannot guarantee availability. Any changes may affect the price and time required for completion of the Services.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather or safety concerns. In such circumstances, the Company will aim to notify the Customer as soon as reasonably practicable and offer an alternative appointment.

Customer Responsibilities

The Customer must ensure safe and reasonable access to the waste to be collected. This includes providing accurate information about stairs, lifts, distances from the vehicle, parking restrictions and any other factor likely to affect loading time or safety.

The Customer must secure any necessary parking permits or arrange suitable space for the Companys vehicle, where required. Any parking fines or penalties arising from inaccurate information or failure to provide proper arrangements may be charged to the Customer.

The Customer must separate any waste that is prohibited or requires special handling, and clearly inform the Company in advance if such waste is present. The Company may refuse to collect such items or may apply additional charges in line with waste regulations and disposal costs.

The Customer remains responsible for the waste until it has been loaded onto the Companys vehicle. Once collected, the Company will take responsibility for transporting and disposing of the waste in accordance with applicable laws.

Waste Regulations and Compliance

The Company operates in accordance with relevant UK waste management legislation and guidance, including duty of care requirements. All waste collected will be transported and disposed of at licensed facilities, prioritising lawful reuse, recycling and recovery where possible.

Certain types of waste, such as hazardous waste, clinical waste, chemicals, asbestos, gas cylinders, tyres, liquids or electrical items containing harmful substances, may be subject to special regulations or may not be accepted. The Customer must inform the Company in advance if any such items are present, and the Company will advise if they can be collected and on what terms.

Where required, the Company may issue a waste transfer note or other documentation to confirm lawful transfer of waste. Business customers may be required to provide information about the nature, origin and classification of the waste to enable proper documentation.

If the Customer fails to disclose the presence of prohibited or regulated waste, the Company may refuse to complete the Service, remove only the compliant waste, or charge additional fees for specialised handling and disposal.

Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability to the Customer is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.

The Company will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of reputation, or loss of anticipated savings arising out of or in connection with the Services or the Contract.

The Companys total liability for any claim arising out of the Services, whether in contract, tort or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

The Company will not be liable for damage to property or belongings where such damage arises from defective or unsafe premises, concealed hazards, inadequate access, or the Customers failure to take reasonable precautions or provide accurate information.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

Delays and Service Limitations

Any time or date for completion of the Services provided by the Company is an estimate only and is not guaranteed. The Company will not be liable for any delay or failure to perform the Services where such delay or failure is caused by events beyond its reasonable control, including but not limited to traffic, weather, accidents, breakdowns, strikes, or access issues.

If the Company is delayed or unable to carry out the Services for reasons attributable to the Customer, including lack of access or missing instructions, additional waiting time or re-attendance fees may be charged.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing full details of the issue. The Company will investigate the complaint and seek to resolve it promptly and fairly.

The Customer should normally raise any concerns at the time of the Service or within a reasonable period afterwards. Delay in reporting an issue may affect the Companys ability to investigate and, where appropriate, to offer a remedy.

Where a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before pursuing legal action, where appropriate.

Data Protection and Privacy

The Company may collect and process personal data from the Customer in the course of providing the Services, including contact details, addresses and payment information. Such data will be handled in accordance with applicable data protection laws and used only for purposes connected with the provision, administration and improvement of the Services, or where otherwise required or permitted by law.

The Customer is responsible for ensuring that any personal data supplied to the Company is accurate and up to date.

Variation of Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices or the nature of the Services. The version in force at the time of booking will apply to the Contract, unless otherwise agreed in writing.

Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by an authorised representative of the Company.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.